Help with RU:ON Demand
If you are having problems with the ondemand section of our website then this is the place to come! Take a look through the helpful hints below:
The video player is not loading
Please ensure that you have the latest version of Flash Player installed and that Javascript is turned on in your browser.
What browser do you recommend?
Our website should work in all major browsers however we recommend you use either Google Chrome or Firefox for the best experience.
The videos keep stopping to buffer
We aim to provide high quality video which means that you will need a good internet connection to view them. We recommend you use our site with a connection speed of at least 2Mbps. Computers on campus and in halls should all be able to stream our videos fine.
Some of the information on the site is incorrect
If you spot something which we have missed, or a piece of information is incorrect then please contact us using the contact page.
What to do if none of this helps...
If you are still having problems then please email our Head of Tech from the contacts page.
